Shipping and Delivery

We are always doing our best so that you get your purchase in time. After we receive your order in 24 hours it will be dispatched to you (unless we do not have a chosen item in stock. Orders made over the weekend or on public holidays will be fulfilled on the next business day.

Shipping

Wherever you live, we are ready to ship Roca to you! It’s always our priority to do our best to make you receive your purchase as fast as possible. priority. We will approach your order the next business day after the purchase. In case you have some special needs please act immediately. Contact us and if order has not been shipped yet we will be able to help you..

All orders are shipped from our warehouses in Vilnius, Lithuania.

Delivery within Europe takes up to 7 working days.

Delivery outside of Europe takes up to 14 working days.

Customs, Taxes, and Duties

We ship products as low value gifts. We never had any cases when customers had to pay some taxes, duties or customs. You should still keep in mind that Roca responsibility is limited. Import duties, customs fees, taxes, brokerage fees or any other charges issued by your local government is your personal responsibility. Each country has a unique tax system and we cannot follow each country’s rules and laws. We recommend contacting your local customs office to receive the trustworthy information. For further information, you will have to contact your local customs office. Taxes and shipping fees will not be refunded for packages that are refused due to tax and customs duties.

Delivery and Return Support

Delivery support and return cases are quickly solved by the Roca customer support team. Feel free email our customer support team at info@rocastonepaper.com

In case your order has been dispatched we are not responsible for any losses or damages. The responsibility is upon the customer to track your delivery and address your post office for timely and safe deliveries. But if there are problems with order delivery, we will help to solve any issues ensuring that you receive your order.

Product manufacturing defects is the only reason to issue product replacements or refunds.